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Trouble With An APO PackageUpdated 2 months ago

APO addresses can sometimes take a little longer due to military mail and foreign logistics. We will see the tracking updates only up to the point of arrival in the foreign country, and then the parcel will be transferred to the US Military to process customs, and USPS cannot track after that. 

If the package seems to be taking a long time, you can 


(1) click on 'track' to make sure it arrived in-country, (see “tracking” answer) then 

(2) the active-duty recipient can: 

  • contact their military post office to get an idea of the time frame, 

  • contact the HRC to find out more about a military mail delay at [email protected], or 

  • reach the MPSA at 1-888-ARMYHRC (276-9472).


We are always pleased to support our service members and grateful for their service!

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